Our
Business Training
Programs:
Benefits
Services Offered
Business Etiquette
Dining Skills & Tutorials
Communication Skills
International Protocol
There is only one word for being a good communicator: Learn to Listen.
--- Christopher Morley
The most important thing in communication is to hear what isn’t being said.
--- Peter Drucker
The eyes are a more exact witness than the ears.
--- Heraclitus
Take the tone of the company you are with.
--- Earl of Chesterfield
The biggest problem in communication is the illusion that it has been accomplished.
--- George Bernard Shaw
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Communication Skills
Essential for developing successful relationships.
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First impressions take only seconds to form and can be fabulous or disastrous. But one thing is certain.
First impressions are usually always lasting and you never get a second chance at a first impression.
Positive or negative impressions are made by the first contact between two people. That contact may be
in-person, written, or electronic - via the telephone, email, or voice mail. In our fast paced world,
we must build our business relationships very quickly or be left in the dust. It is essential that we
understand the effect that our communication skills have on developing successful business and
personal relationships. |
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Today, the chances of saying or doing the wrong thing are much greater than ever before. Not only are
we living in an increasingly culturally diverse workforce, but for the first time ever, there are four
generations working together under the same roof. The workforce is now comprised of Traditionalists
(born 1909-1945), Baby Boomers (born 1946-1964), Generation X (born 1965-1979) and Generation Y, often
referred to as the Millennials (born 1980-2000). Each generation approaches work differently and has
dramatically different communication styles. Tip the scales in your favor. Learn how best to
communicate with others based on their communication styles.
Verbal
Sample topics include:
- Voice Checklist
- Introductions
- Small Talk
- Remembering Names
- Forms of Address
- Networking
- Listening
- Conflict Resolution
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Non-Verbal
Sample topics include:
- First Impressions
- Appearance Guide
- Eye contact and Eye Signals
- Facial Expressions
- Body Language
- Gestures
- Handshakes
- Posture
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Virtual
Sample topics include:
- Telephone Savvy Skills
- Speaker Phones
- Voice Mail
- Email
- Cell Phones
- Interoffice Communications
- Conference Call Protocol
- Presentation Skills
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Leadership & Etiquette Dynamics offers the following additional topics that can be incorporated into your
customized seminar or be presented in a single workshop. Lunch and Learn is a fun way to introduce one or
two topics of your choice in a series of short workshops. Also, new seminars can be created to address your
specific requirements.
Additional Hot Topics:
- Improve your Mingle-Ability
- Master Networking Basics
- Multigenerational Harmony
- Unlock Creativity with Humor
- Techno-Etiquette 101
- Mobile Manners
- Exasperating Email
- Make your First Impression Count
- Exceptional Customer Service
- Dynamic Presentations
- Cubicle Courtesies
- Personal Branding and Professional Image
- Office Party Etiquette
- Dressing for Success
- Effective Communication Skills
- Job Interview Techniques
- Humor in the Workplace
- Top Ten Etiquette Tips
- Seven Ingredients of a Great Introduction
- Your Personal Brand and Professional Image
- Benefits of Etiquette and Protocol Intelligence
- How to Distinguish Yourself from the Competition
- Improve Your Mingling Proficiency
- Business Card Protocol
- And much more!
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Training programs are customized to address your organization’s specific needs and challenges and to work
within your timeframe, budget and site constraints. Also, new programs can be created to address your
organization’s specific requirements.
Act Today! – Let us design a program to meet your specific needs.
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